Spare Parts Replacement including Mop, Side Brush, Hepa for Dibea D900 Powerful Suction Automatic Self-charging Floor Cleaner
FAQ & NOTES
Q: Who will pay the customs duty/ VAT/ Import Fee/ Tax for this parcel?
A: Usually the courier will do the customs clearence, and to Avoid the customs fee/ VAT/ Duty fee for you, we will declare the product value as US $40 or other value you need on the invoice. However there is still the chance that the customs office charge the customs duty/ VAT/ Tax base on their rules. You will be resposible for paying those charges. This is same for all internet stores.If you have any questions about this issue, please feel free to contact us.
Q: Why I can not find my country in the “Choosing shipment method”?
A: The weight of the whole package is more than 4kg, so the parcel can not be sent by the normal post office. Due to many destabilizing factors. We will choose the best shipment method depend on destination country. And the tracking information of all methods are avaliable.
Q: If the plug works in my country?
A: We provide conventrional adapter according to countries. If you have special need, please leave us a message before we shipment.
Q: If the working voltage is for my country?
A: Our adpater is working with 100~240VAC, so it should work in the most countries of the world.
Q: Can I change the address after placing the order?
A: We will ship to the address in the order, please contact us ASAP if you need change the address after placing the order, and we will check the address can be deliveried or not in Aliexpress system. Address can not be changed after shipping. If you have special requirement, please leave message when placing order.
Return & Warranty
- We strive to ensure 100% satisfaction of every customer, so that we inspect 100% our product before shipment and offer 6 months warranty.
- Please note that our returns and exchange service is limited to all purcharses made from Dibea. If you purchase from a different retailer, please contact them directly. (Unauthorized reselling of Dibea products is prohibited)
- We accept full refund, please contact us within 7 days when the parcel is signed. And make sure the product is returned undamaged and with original package, freight out and home should be paid by buyers.
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|Shipping Company||Shipping Cost||Estimated Delivery Time|
|3 - 7 days|
|3 - 7 days|
|5 - 14 days|
|Post Air Mail||Free Shipping||15 - 45 days|
|Return Policy||If the product you receive is not as described or low quality, the seller promises that you may return it before order completion (when you click "Confirm Order Received" or exceed confirmation timeframe) and receive a full refund. The return shipping fee will be paid by you. Or, you can choose to keep the product and agree the refund amount directly with the seller.
N.B.: If the seller provides the "Longer Protection" service on this product, you may ask for refund up to 15 days after order completion.
|Seller Service||On-time DeliveryIf you do not receive your purchase within 60 days, you can ask for a full refund before order completion (when you click "Confirm Order Received" or exceed confirmation timeframe).|
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