Order will be shipped within 7 business days upon payment received. Items are being shipped from China (partial items from our Spain warehouse) using Airmail, Courier, Express (based on your choices), reach most of the countries within 7-35 working days.
In case you receive a defective item, the customer has up to 7 days from date of receipt to request for refund or exchange for a new one.
In case you receive a wrong item, items must be returned in it’s original and unused condition and must also be in it’s original box and packing.
We do not allow refunds or exchanges because of change of mind. Please read all description as provided as a guide before you order. We take every step to ensure that we ship out correct item, but there will be occasion when you receive items which are different from the description. In such case, we would like to ask you contact us immediately so we may remedy the situation. Your satisfaction is important to us and we also value business with you.
If you are satisfied with our service and our remote control car products and spare parts, please leave positive feedback with us. It’s really important for us to keep high rate of positive feedback. Please contact us before leaving any negative or neutral feedback. We will work with you to solve any problem on time. Thanks for your understanding and cooperation in advance.
We are not responsible for any custom duty or import tax. We will leave POSITIVE FEEDBACK with you after receiving the payment. Please contact us if you are unsatisfied with the item after received it.
All emails and messages will be answered within one business day. If you do not receive our reply in time, please kindly resend your email and we will reply t o you as soon as possible.
Thank you & Best regards!
Zero Hobby Team
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|Shipping Company||Shipping Cost||Estimated Delivery Time|
|3 - 7 days|
|3 - 7 days|
|5 - 14 days|
|Post Air Mail||Free Shipping||15 - 45 days|
|Return Policy||If the product you receive is not as described or low quality, the seller promises that you may return it before order completion (when you click "Confirm Order Received" or exceed confirmation timeframe) and receive a full refund. The return shipping fee will be paid by you. Or, you can choose to keep the product and agree the refund amount directly with the seller.
N.B.: If the seller provides the "Longer Protection" service on this product, you may ask for refund up to 15 days after order completion.
|Seller Service||On-time DeliveryIf you do not receive your purchase within 60 days, you can ask for a full refund before order completion (when you click "Confirm Order Received" or exceed confirmation timeframe).|
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online shopping, buying directly from manufacturers?
- Go to Alibaba.com and enter the wanted item into search field.
- Having made your choice, click "Contact supplier" button on the right
- On the next page enter your request and click "Send" button.
- Upon clicking you will be asked to get registered. Do it and wait for the reply.